Privacy Policy

Introduction

Welcome to Elias Unlimited LLC. We're a digital marketing and creative agency based in Phoenix, Arizona, specializing in Google Ads management, video production, photography, web development, and app development. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services.

We believe in transparency and your right to privacy. This policy is written in clear, plain English so you can understand exactly what we do with your data.

Information We Collect

Information You Provide to Us

When you contact us or request our services, you may provide us with:

• Your name
• Email address
• Phone number
• Company name
• Project details and requirements
• Any other information you choose to share with us

Information We Collect Automatically

When you visit our website, we automatically collect certain information through various tools and technologies:

• IP address - Your device's internet protocol address
• Browser and device information - The type of browser and device you're using
• Pages visited - Which pages you view on our site
• Referrer - The website you came from before visiting our site
• Timestamps - When you visit and how long you stay

This information is collected through Cloudflare (our hosting and security provider) and Microsoft Clarity (our analytics tool).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries - When you reach out, we use your contact information to get back to you
• Provide our services - To deliver the marketing, video, photography, web, or app development services you request
• Improve our website - We analyze how visitors use our site to make it better
• Enhance user experience - Understanding what works and what doesn't helps us serve you better
• Marketing and remarketing - We may use Google Ads to show relevant ads to people who've visited our site
• Security and fraud prevention - To protect our site and our visitors from malicious activity

Third-Party Tools We Use

We use several trusted third-party tools to help us run our business and improve our services:

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website. Clarity provides session recordings, heatmaps, and analytics that help us see what's working and what needs improvement. You can learn more about Microsoft Clarity's privacy practices here.

Google Ads and Google Analytics

We use Google Ads for advertising and remarketing, and Google Analytics to understand our website traffic. These tools use cookies to track your interactions. You can opt out of personalized Google ads by visiting Google's Ads Settings.

Cloudflare

Our website is hosted and protected by Cloudflare, which provides security, performance optimization, and edge logging. Cloudflare may collect certain information for these purposes. Learn more about Cloudflare's privacy practices here.

GoHighLevel

We use GoHighLevel as our CRM and email communication platform to manage client relationships and communications. Information you provide through contact forms may be stored in GoHighLevel.

Cookies and Tracking Technologies

Cookies are small text files that websites store on your device. We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Deliver relevant advertisements
• Analyze website performance

You can control cookies through your browser settings. Keep in mind that disabling cookies may affect how our website functions for you.

Data Retention

We keep your information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When we no longer need your data, we securely delete or anonymize it.

• Contact inquiries - We typically retain for up to 2 years unless you request deletion sooner
• Client project data - Retained for the duration of our business relationship and a reasonable period afterward for legal and business purposes
• Analytics data - Automatically anonymized or deleted according to our third-party tools' retention policies

Your Rights

You have the right to:

• Access your data - Request a copy of the personal information we have about you
• Correct your data - Ask us to update or correct any inaccurate information
• Delete your data - Request that we delete your personal information (subject to certain legal obligations)
• Opt out of marketing - Unsubscribe from our marketing emails at any time
• Withdraw consent - If we're processing your data based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we've collected information from a child under 13, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we'll update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your personal information, we'll notify you by email (if we have your email address) or by posting a prominent notice on our website.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please don't hesitate to reach out:

We take your privacy seriously and will respond to your inquiries as quickly as possible, typically within 48 hours.